Privacy Policy
Welcome to Customer Care India. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.
1. Information We Collect
When you use our website or book a service, we may collect the following types of information:
- Personal Information: Name, phone number, email address, address, and service-related preferences.
- Device Information: IP address, browser type, device type, and pages you visit.
- Location Data: To provide location-based services (e.g., technician assignment near you).
- Service Details: Appliance type, issue reported, and past service history.
2. How We Use Your Information
We use the information we collect to:
- Schedule and manage appliance repair services
- Communicate with you about your bookings or inquiries
- Improve our website and services
- Send updates, offers, or promotional messages (you can opt-out anytime)
- Ensure safety, legal compliance, and fraud prevention
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share your data with:
- Verified service technicians assigned to your request
- Third-party platforms we use for payment, communication, or analytics (with data protection agreements)
- Government or law enforcement agencies when required by law
4. Data Security
We implement strict security measures to protect your information from unauthorized access, loss, or misuse. All personal data is stored in secure environments with encryption and limited access.
5. Cookies & Tracking
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can choose to disable cookies through your browser settings.
6. Your Rights & Choices
You have the right to:
- Access, update, or delete your personal information
- Opt out of promotional communications
- Request details of how your data is used
To exercise these rights, contact us